Balfour Reviews
Balfour has an overall rating of 3.5 based on 44 reviews. Customer feedback on Balfour is mixed: Balfour reviewers highlight positive aspects like user-friendly interface, wide range of products, excellent customer service and fast shipping, which strongly appeal to individuals seeking quality products and reliable service. However, Balfour is often criticized for its higher prices compared to competitors, occasional stock issues, limited international shipping and website navigation challenges.
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All Balfour Reviews (44)
hello_heather013
May 03, 2026
"Super Easy Ordering Experience"
My sales rep was so helpful and didn’t rush me at all, which I really appreciated. I had what felt like a million questions about sizing and delivery dates, and she answered everything clearly without making me feel like a bother. She made the whole order process way easier than I expected. Overall, it was a really good experience.
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jacqueline.Fortenberry
May 03, 2026
"Support didn’t really help"
I had an issue with my order and reached out to support, but they just kept sending me the same generic responses. At first I thought maybe it was just a simple mix-up, but the more I dealt with it, the more it felt like nobody was actually taking ownership of the problem. I asked for it to be fixed or at least properly explained, and nothing really changed. It was frustrating, and I probably wouldn’t use them again unless they get better at actually solving issues.
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WENDLING
April 24, 2026
"Clear Updates and No Guesswork"
balfour did a solid job keeping me in the loop. I’m the type of person who likes having things in writing so I’m not left guessing or chasing people down, and the emails really helped with that. Whenever something changed, I got an update at the right time, and the information was clear enough to understand what was going on. Overall, it was a easy experience, and I appreciated not having to worry about missing anything.
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Doris-henke
April 15, 2026
"Holding up really well"
The material feels really solid and has not worn down even with regular use. It has taken a few bumps already and still looks good. I am happy with it overall
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Lori.dockstader
April 10, 2026
"They fixed it quickly with no hassle, which…"
They fixed it quickly with no hassle, which I really appreciated. It’s just nice when people do the right thing and make the process simple instead of turning it into a problem.
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ChristinaSoto_87
April 07, 2026
"Smooth Order Process, But We’ll Keep an Eye on It"
Our school order got sorted out really quickly, and the updates were helpful for keeping parents in the loop. Overall, it was a smooth experience and we didn’t run into any major issues. That said, if the communication or turnaround starts slipping in the future, we’d probably look at other options.
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tina1994
April 07, 2026
"Nice ring, but curious if others noticed the engraving too"
My ring arrived on time, which was great, and overall it looks nice. The engraving is readable, but one of the letters looked a little off to me. It’s not a huge deal, I just expected it to be a bit cleaner. I’m wondering if anyone else had the same experience with their engraving?
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TROJANOWSKI
March 20, 2026
"Eventually Showed Up, So That Was Exciting"
I ordered from balfour.com thinking it would arrive in a normal amount of time, silly me, apparently. Shipping was painfully slow, and the tracking updates were basically a fun little guessing game where nothing ever changed. I kept checking to see if the package had moved, and most of the time the answer was a dramatic no. The item itself was fine once it finally showed up, so at least there’s that. But the wait was annoying, and a heads-up about delays would’ve been nice. Not the worst experience ever, but definitely not one I’m rushing to repeat.
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Stanley_williams74
March 12, 2026
"Packaging was fine, nothing fancy"
The packaging was okay. Not amazing, not terrible, just did what it needed to do. I’m always a little suspicious when companies make a big polished statement about their “premium unboxing experience” or whatever, but this was straightforward. It arrived intact, so I can’t really complain.
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Ruby-bowen
March 06, 2026
"In my opinion, the prices are way too…"
In my opinion, the prices are way too high for the quality. I was expecting more for what I paid, but it just didn’t feel worth it to me
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Marcus_rahaman97
March 03, 2026
"I went on balfour thinking I’d…"
I went on balfour thinking I’d be able to use a promo code, but I was confused. Most of the discounts I tried didn’t apply to the items I actually needed, and the sale prices didn’t really seem like much of a deal either. Checkout itself was fine, but I wish the promotions were explained better and felt more useful.
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dorian-Carney
March 03, 2026
"Still Waiting for My Refund"
Just a heads up for anyone thinking about ordering here: I’m still waiting for an update on my refund. I’ve been trying to get some clarity, but so far there’s been no real progress. Definitely something to be aware of before you spend your money.
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LillianAyers
February 27, 2026
"Checkout was fine, updates were slow"
Checkout worked just fine for me, so I can’t really complain about that. The only thing is, the updates felt kind of slow, and I know that might not bother everyone, but it did make me wonder what was going on at times.
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inez-Pierce
February 24, 2026
"Graduation order arrived too late"
I ordered my graduation items from Balfour because I figured going through the official route would be the safest option. Based on the deadline they gave, I expected everything to arrive before the ceremony, but that didn’t end up happening.
Since the order showed up late, I had to scramble and borrow what I needed at the last minute, which made an already busy week way more stressful. Customer service wasn’t much help either, so after my experience, I wouldn’t rely on them for anything with a firm deadline.
Since the order showed up late, I had to scramble and borrow what I needed at the last minute, which made an already busy week way more stressful. Customer service wasn’t much help either, so after my experience, I wouldn’t rely on them for anything with a firm deadline.
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SMITH
January 30, 2026
"The order ended up being fine, but I’ll…"
The order ended up being fine, but I’ll admit the production time felt a little slow to me. I knew it wasn’t going to ship overnight or anything, so maybe my expectations were just a bit off, but it did take longer than I thought. The updates also weren’t super clear, though it wasn’t a huge deal. Once the item arrived, it looked okay and I was satisfied overall. Not a bad experience at all, just would’ve loved a slightly faster turnaround.
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VictorBauer
January 25, 2026
"Some of the options were nice…"
Some of the options were nice, and my sister and I found a few we liked, but overall it felt a little limited. I just wish there had been a bit more variety to choose from.
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Michael-michalski
January 18, 2026
"Easy exchange and great support"
I had to exchange my ring for a different size and expected it to be a bit of a hassle, but the whole process was so much easier than I thought. The instructions were simple to follow, the replacement arrived quicker than expected, and customer service got back to me really fast when I had a question. It definitely made me feel confident ordering from them, and I’m really happy with how everything turned out...
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WilliamGualtieri_72
January 14, 2026
"My daughter’s picture came out really clear…"
My daughter’s picture came out really clear, and the school logo looked sharp too. The colors seemed right to me, not faded or odd-looking, unless I’m just being too picky about that stuff. Ordering was simple enough, and what we received matched the preview well. Overall, I’m happy with it.
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Evelyn_hudson00
January 05, 2026
"Exactly What I Needed"
I found what I needed quickly and was like, yep, that works for me. Didn’t have to dig around much, which was a nice surprise.
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amanda_Shiroma99
December 23, 2025
"Fast response and really helpful support"
I’m only saying this because it actually happened, I reached out to customer service and they got back to me quickly and helped sort out my issue without making me go through a bunch of back and forth, so overall I’m happy with how easy the whole thing was.
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